Refund policy

Return & Refund Policy — Auvetta

Last Updated: [December, 2025]

Thank you for shopping with Auvetta. We want you to love your purchase! If something isn’t right, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

✔ The item is unused, unworn, and in original condition
✔ All tags, accessories, and packaging are intact
✔ The return request is raised within 7 days of delivery

Certain products may not be eligible for return due to hygiene or usage concerns. These include:

  • Used fitness products
  • Items damaged due to misuse or wear & tear
  • Clearance or final sale items

If a product arrives damaged or defective, please report it within 48 hours of delivery with photos/videos.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Opened or used fitness accessories
  • Posture correctors / belts once worn
  • Items with visible wear or sweat marks
  • Items purchased during special sales or promotions (unless damaged/defective)

3. Return Process

To initiate a return:

  1. Email us at support@auvetta.com with:

    - Order number
    - Product name
    - Reason for return
    - Images/videos (if applicable)

  2. Our team will review your request within 24–48 hours.

  3. If approved, we will arrange:

    - A pickup (available in most locations), or
    - Ask you to self-ship if pickup is unavailable.

  4. Once the returned product is inspected and approved, your refund/replacement will be processed.

4. Refunds

Refunds are issued only after the returned item is received and inspected.

Refund options:

  • Refund to original payment method (3–7 working days)
  • Refund to wallet/store credit (instant once approved)
  • Replacement product (subject to stock availability)

Refund may be rejected if:

  • The product is used or damaged after delivery
  • Tags/packaging are missing
  • Product fails quality inspection

In such cases, the item will be returned back to you.

5. Cancellations

You may cancel your order before it is shipped.

Once dispatched, the order cannot be cancelled, but you may raise a return request after delivery (if eligible).

6. Damaged, Defective or Wrong Item Delivered

If you receive:

  • A damaged product
  • A defective item
  • A wrong item

Please share photos/videos within 48 hours of delivery at support@auvetta.com.

We will arrange a free replacement or full refund.

7. Shipping Costs for Returns

  • If the return is due to defect, damage, or wrong item, we bear the shipping cost.
  • If return is due to change of mind, customer pays return shipping (if applicable).

8. Exchanges

We offer exchanges for:

  • Size issues
  • Wrong color received
  • Product defects

Exchange is dependent on stock availability. If unavailable, a refund will be issued instead.

9. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or payment account again
  2. Contact your payment provider
  3. If still unresolved, email us at support@auvetta.com

10. Contact Us

For questions related to returns, refunds, or exchanges, reach us at:

📩 auvettaqueries@gmail.com

We aim to respond within 24 hours.