Frequently Asked Questions (FAQs)

Welcome to the AUVETTA FAQ page.
We’ve compiled answers to the most common questions to help you shop with confidence.
If you still need assistance, feel free to reach us at auvettaqueries@gmail.com.

🛍️ Orders & Payments

1. How do I place an order?

Simply browse our products, add your favorites to the cart, and proceed to checkout.
You can pay using UPI, Debit/Credit Cards, Net Banking, and Wallets.

2. Can I modify or cancel my order?

Yes — but only within 2 hours of placing the order.
Once shipped, the order cannot be changed.

3. I didn’t receive my order confirmation email. What should I do?

Check your spam folder first.
If it’s still not there, email us at auvettaqueries@gmail.com.

🚚 Shipping & Delivery

4. How long does delivery take?

Delivery timelines:

  • Metro Cities: 3–5 days
  • Tier 1/2 Cities: 4–7 days
  • Remote Areas: 6–10 days

(Delays may occur during sale periods or festive seasons.)

5. How do I track my order?

Once shipped, you’ll receive a tracking link via email/SMS.
You can monitor your parcel in real-time.

6. Do you ship internationally?

Yes, to selected regions.
International shipping typically takes 7–14 days, depending on the destination.

📦 Returns, Refunds & Exchanges

7. What is your return policy?

We accept returns for unused and undamaged items within 7 days of delivery.
Please refer to our Returns & Refunds policy for complete details.

8. What if I receive a damaged or incorrect item?

Send an email to auvettaqueries@gmail.com within 48 hours with pictures/video.
We’ll arrange a replacement or refund.

9. When will I receive my refund?

Refunds take 5–7 working days after the returned product passes quality checks.

🔌 Products & Quality

10. Are AUVETTA products manufactured by you?

Auvetta sources high-quality, premium lifestyle and fitness products from verified partners and ensures strict quality checks before dispatch.

11. Are the products safe to use?

Yes, all our products go through thorough QC, material inspection, and durability testing.

12. Do product colors look the same as shown?

We use accurate photography, but slight color variations may occur due to screen differences.

💳 Pricing & Discounts

13. How do I apply discount codes?

During checkout, enter your code in the “Discount” section.

14. Why isn't my discount code working?

Possible reasons:

  • Code expired
  • Minimum order value not met
  • Code already used
  • Product not eligible for discounts

💬 Support

15. How do I contact customer support?

Email us at auvettaqueries@gmail.com.
Support hours: Mon–Sat, 10 AM to 7 PM.

16. Do you offer customer support on Instagram?

Yes! Message us at @Auvetta for quick responses.

Still Need Help?

We’re here for you.
Reach out anytime — we’ll get back within 24–48 hours.